Training Courses
We offer a range of core training courses and develop bespoke courses on a range of topics covering the core competencies of front line and office-based staff along with management training for team leaders and supervisors.
Our courses give all learners the skills, knowledge and confidence to work in their role.
Our Courses
Assured Certificate in Parking Enforcement
Provides the knowledge and skills needed to work as a parking enforcement officer in the private or public sector. A five day course with two multiple choice exams
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Legislation
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Contraventions and their applications
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Conflict Management
Access Level
Assured Certificate in Notice Processing
Provides the tools needed for progression in an office based parking and traffic role in the private or public sector. A five day course with two multiple choice exams
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Life cycle of the PCN
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Responding to correspondence
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Adjudication, debt registration and warrants
Intermediate
Conflict Management (and refresh courses)
A bespoke programme to train Civil Enforcement Officers to deal with conflict situations, normally delivered in one day.
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Customer Service and communication
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Defusing techniques
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Health and Safety
All
Team Leader/Supervisor training
A bespoke course for both Civil Enforcement Officer and Notice Processing Team Leaders/Supervisors to help Team Leaders develop their leadership skills and widen their understanding of the sector.
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Legislation
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Monitoring and objective setting
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Leadership
New starter
Notice Processing New Starter
Developed for new starters in Notice Processing as an alternative to the Intermediate Level Assured Certificate, it can be tailored to an authorities requirements. A three day course with no assessment.
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Legislation and PCNs
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Challenges and representations
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Adjudication, debts and warrants
New Starter
Civil Enforcement Officer/Parking Attendant
Developed for new Civil Enforcement Officers/Parking Attendants as an alternative to the Access Level Assured Certificate in Parking Enforcement, it can be tailored to an authorities requirements.
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Legislation and PCNs
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Customer Service
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Health & Safety
New starter
Moving Traffic Contravention
A bespoke programme to train either Evidence Pack reviewers or Notice Processing staff dealing with Moving Traffic Contraventions. Duration depends on the experience of the learners.
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Legislation and contraventions
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Review process
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Exemptions
ALL