Parking Associates
Training Surveys Quality control Consultancy
Parking Associates are a leading parking training provider, offering a range of services to public and private sector operators. We also help our clients benchmark the quality of their service through parking surveys and our consultancy services, often working alongside Parking Matters.
ABOUT
Since 2002 Parking Associates have been assisting local authorities and private parking operators to improve their services. We remain at the forefront of the parking industry and play a major role in developing accredited training programmes for front-line staff. Our team has many years of experience of Civil Parking Enforcement and have worked for over 50 authorities.
What We DO
Compliance Audit Surveys
We offer tailored surveys and detailed reports. Assessing the level of compliance with the parking regulations and provide a baseline to identify trends and changes as the compliance service develops.
Compliance audits
- assess the level of compliance with the parking regulations
- provide a baseline to identify trends and changes as the compliance service develops
- Surveys are tailored to client’s requirements, including the level of detail reported.
All our surveyors have experience in parking and traffic and are specifically trained on local policies to ensure data accuracy.
We have worked for authorities both inside and outside of London, including Westminster City Council for over 10 years.
Mystery Shopping
Parking Associates offer a customised Mystery Shopping service, tailored to your exact needs and flexible to meet all budgets. They have vast experience in all matters relating to parking services.
Mystery shopping can help a client understand:
- Quality of the service being provided to customers
- Performance of staff against training standards and industry best practice
- Training needs
Our team of experienced mystery shoppers work to a plan bespoke to each client and make site visits and park vehicles in contravention, observe and speak to Officers, and test their knowledge of:
- Parking restrictions
- How to pay for parking or how to apply for a permit
- Exemptions e.g. for blue badge holders
- The process to make a challenge after a PCN has been issued
- The local area e.g. asking directions or the nearest EV charging bay
A full log of areas visited, observations, activity, contact with Officers and PCNs issued is created and reported alongside:
- Recommendations in line with policies and industry best practice
- Suggested improvements to customer experience
- Training needs
Training
We offer a range of training courses developed specifically for the parking and traffic sector.
Trusted by
These are just a few of the organisations we have worked for.
OUR PARTNER
Parking Associates works closely with our sister company, Parking Matters which is a specialised consultancy that offers independent and innovative parking advice from strategy to implementation, both for the public and private parking sector.
