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Manuals and DocumentationParking Associates can provide tailored manuals to reflect the policies of individual customers (click on a title to see a selection of pages). PCN Processing Manual This manual provides detailed information relating to each stage of the processing cycle. PCN Case Manual This manual provides information on situations that could arise from correspondence, representations and appeals. It includes legal information, best practice and refers to Adjudicators' decisions that are relevant to each scenario. It also incorporates guidelines for cancellation and, as this is a substantial manual, the cancellation guidelines are provided as an additional appendix for easy reference. Enforcement Policy Manual This manual sets out the enforcement guidelines for the Council's parking service. We also offer a range of materials covering staffing, procedures, sample forms, letters/paragraphs, forecasts, legislation, test cases and training material. Services and Product Overview
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