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Manuals and Documentation

Parking Associates can provide tailored manuals to reflect the policies of individual customers (click on a title to see a selection of pages).

PCN Processing Manual
This manual provides detailed information relating to each stage of the processing cycle.

PCN Case Manual
This manual provides information on situations that could arise from correspondence, representations and appeals. It includes legal information, best practice and refers to Adjudicators' decisions that are relevant to each scenario. It also incorporates guidelines for cancellation and, as this is a substantial manual, the cancellation guidelines are provided as an additional appendix for easy reference.

Enforcement Policy Manual
This manual sets out the enforcement guidelines for the Council's parking service.

We also offer a range of materials covering staffing, procedures, sample forms, letters/paragraphs, forecasts, legislation, test cases and training material.

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